Privacy Policy

Last Updated: March 25, 2026

Vici Global ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website, AI infrastructure, and related services (collectively, the "Services").

1. Information We Collect

We may collect and process the following categories of information:

  • Contact Information: Name, email address, phone number, and physical commercial address.
  • Business Information: Company name, CRM details, lead volume, and operational metrics.
  • Communication Data: Records of communications between you and our AI agents (voice, text, or email), intended for training and quality assurance.
  • Technical Data: IP addresses, browser types, device information, and usage patterns gathered through cookies and analytics tools.

2. How We Use Your Information

We utilize the collected information to:

  • Provision, maintain, and improve our AI Lead Generation and Appointment Setting infrastructure.
  • Facilitate bi-directional sync with your designated CRM platforms (e.g., GoHighLevel, HubSpot, Salesforce).
  • Train our conversational AI models to handle objections and qualify prospects more effectively.
  • Communicate important updates regarding your account, billing, and system optimizations.
  • Comply with applicable legal requirements.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties strictly under the following conditions:

  • Service Providers: Vendors who assist us in operating our platform, securely processing payments, or running meta campaigns.
  • CRM Integrations: Directly syncing lead and appointment data into your preferred CRM systems.
  • Legal Obligations: If required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement industry-standard security measures, including encryption and strict access controls, to protect your personal information and proprietary business data from unauthorized access, alteration, or disclosure. However, no data transmission mechanism over the internet can be guaranteed as completely secure.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. If you wish to exercise any of these rights, please contact our support channels directly.

6. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. By continuing to use our Services after these changes take effect, you agree to the revised policy.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to our privacy compliance team via your dedicated support channel or via email at privacy@viciglobal.com.